Refund policy

Return & Refund Policy

We want you to be happy with your MELY order. If there is an issue with your purchase, please contact us within 30 days of delivery.

Returns

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Before returning any product, please contact us through our Contact page. Do not send a return to the address shown on the original package. We will provide return instructions and the appropriate return address after your request has been reviewed.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number along with photos of the item and packaging.

After reviewing the issue, we may offer a replacement or a full or partial refund, depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed or shipped.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without prior authorization may not be eligible for a refund.

Contact Us

For any return or refund questions, please contact us through our Contact page.