Shipping policy
Shipping Policy
At MELY, we aim to make your shopping experience simple and transparent.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Shipping & Delivery
MELY currently offers free standard shipping.
Our store operates using a dropshipping model. Products may be shipped directly to customers by our third-party suppliers and fulfillment partners located in China.
Estimated delivery time is typically 7–20 business days after processing. Delivery times are estimates and may vary depending on the destination, carrier, customs processing, holidays, or other circumstances outside our control.
Tracking
When tracking is available, tracking information will be provided after your order has been shipped. Please allow a few days for tracking information to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost in transit, please contact us and we will work with you and the shipping carrier or supplier to investigate the issue.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact page.